We are Taylor Made Sales Pty Ltd ABN 41 107 435 978 (Taylor Made Sales, we, or us), and this document is our Privacy Policy.

 

We think it is important to show you what info we collect, what we will and won’t do with your personal info, as well as how we collect, store, and handle personal info.

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The terms in this Privacy Policy (as updated from time to time) applies to personal information that we hold or collect in future.

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You accept this Privacy Policy by:

• accessing our Sites (including our website www.taylormadesales.com.au, our online content and presence on third-party applications as well as social media platforms),

• sending us information (such as an email or enquiry form message),

• buying products and services from us, or

• as set out in our Site Terms. 

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For questions or notices, please contact us: leanne@taylormadesales.com.au

Policy last updated: February 2024

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Leanne

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Collecting & using your information

How do we collect your information?

When we collect personal information, we do so in line with this Privacy Policy. You don’t have to give us your personal information, but if you don’t, we might not be able to provide you with our various services or you might not be able to access certain Site features. 

Examples We can’t contact you if we don’t have your contact details.

Collecting information

• We generally collect information from you directly, such as when you enter information in a client application form or subscribe to our mailing list. 

• We might also collect information indirectly, for example from the way you interact with our website or when one of our clients passes your information to us.

Collecting information from third parties

• If we get personal information about you from a third party, we manage and protect that information as set out in this policy.

• If you are a third party giving personal info to us about somebody else, you warrant to us you have that person’s consent to give us their personal info. 

If you’re a customer of our client and our client passes your details to us, then we manage your information in line with this policy. If you’re our client and you give us someone else’s personal information, then you promise us you have permission to share that personal information.

Information we may collect

Depending on how we interact with you, we might collect some or all the following information:

• Contact: Name, age, email address, date of birth, address, phone number, drivers’ licence, ID card

• Social: Gender, social media platform details, associated accounts like Google and info you give us through them; images of you; your preferences and opinions;

• Device: Device type, IP address, browser type, operating system, location, device, and network information

• Actions: How you interact with our Site, browser session & geo-location data, search queries & browsing behaviour & search history, details of enquiries you make about our products or services

• Financial: Purchase history, payment method (through our third-party payment processor), products purchased, bank account details

• Content: Contents of communications, stored documents & media, any sensitive information (as set out below)

• Location: Delivery address, electronic signature geo-tag location, publicly available check in location data on social media

Sensitive information

How do we manage your sensitive information?

Sensitive information receives a higher level of protection under the Australian Privacy Principles. 

Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. 

We do not intentionally collect sensitive information.

Why do we collect, use, and share your personal information?

Depending on how we interact with you, we might use some of your information for the following purposes: 

• To deliver our services to you

• To communicate with you, to market products and services to you, to tell you important service updates, 

• To verify identity or address and delivery information,

• To provide Site functionality,

• To take payment and to give refunds, 

• For internal record keeping, invoicing, and billing,

• For analytics, market research and business development, including to operate and improve our Site

• For marketing, to send you promotional information about us and our products and services and information about third parties we think you might be interested in,

• To comply with our legal obligations or to resolve disputes,

• To consider your application to join our team

Opting ou: Chaging your preferences

You can opt out of marketing communications at any time by clicking on the link in our communications to unsubscribe.

Storing information

Store: How do we store and secure this information?

To help prevent unauthorised access or disclosure, we have general physical, electronic & management processes to securely store personal information and protect it from misuse, loss, unauthorised access, modification & disclosure. 

• Whilst we take measures to safeguard against unauthorised disclosures, we can’t assure you the personal info we collect won’t be disclosed in a way that is inconsistent with this Privacy Policy.

• We do not guarantee the security of any info transmitted to or by us over the Internet.

Sharing information
​Disclose: Who do we disclose your personal info to?

Depending on how we interact with you, we might share some of your information with the following people: 

• our employees and related entities

• our service providers, such as contractors, delivery partners, design and marketing partners, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, various advisors and payment systems operators

• third parties, including agents or sub-contractors, who help us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of Australia

• our existing or potential agents or business partners, sponsors, or promoters of competitions we run

• anyone we transfer our business or assets to

• credit reporting agencies, courts, or authorities if you do not pay for our goods or services

• Authorised law enforcement agencies who follow the legally required processes, or in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights

• third parties to collect and process data, such as Google Analytics or other relevant businesses, including those that store data outside Australia.

Sharing information outside Australia

Some suppliers we use to provide you services are located outside Australia. We may disclose your personal information outside Australia. 

• Overseas third parties might not be governed by the Privacy Act and so might not comply with the Australian Privacy Principles. If those parties breach the APPs, you aren’t protected by the Privacy Act.

• By giving us your personal information, you consent to us disclosing it outside Australia.

• You acknowledge we aren’t required to ensure overseas recipients manage your personal information in line with AU Privacy Law. 

Other details

Cookies: Do we use cookies? 

Yes, we may use cookies on our Site from time to time. 

Cookies are small text files placed in your computer's browser to store your preferences. 

• On their own, cookies do not tell us personal info however, they let others like Google and Facebook, push our adverts to appear on your social media and online media as part of our marketing. 

• If you give us personal info, we may link this to the data stored in the cookie.

Web beacons: Do we use web beacons?

Yes, we may use web beacons on our Site from time to time.

Web beacons are small pieces of code placed in a web page or email to monitor behaviour of site visitors and email recipients. 

• We may also use Google Analytics to collect and process data. For more details on how Google uses data when you use third party websites or apps, please search Google’s site.

Links to other websites

Our Sites have links to other websites and applications that we don’t control. We cannot and do not protect personal info you share with those other websites. Check those other websites for details of their privacy policies.

Changes

We will change this Policy if we change the way we manage your personal info changes or privacy laws change. When we do, we put the updated policy on our Sites and, if possible, we also notify you via email.

Correcting and accessing your information

• You can ask us for the details of the personal information we hold about you.

• We can charge you a reasonable fee for preparing and providing you that information.  

• If the information we hold about you is incomplete or incorrect, please let us know so we can fix it.

Complaints and questions

Let us know if you have questions or concerns about how we use your personal info or the way we try to explain how we manage your info. 

• You are responsible for the accuracy of information you decide to give us.

• If the info we hold about you is incomplete, irrelevant, or otherwise incorrect, please let us know so we can fix it.

• We know we won’t always get things perfect, so we appreciate your feedback to improve.

• For questions or notices, please contact us: leanne@taylormadesales.com.au

For more info on Australian privacy law, visit oaic.gov.au or contact OAIC via enquiries@oaic.gov.au.